PRODUCT RETURNS AND EXCHANGES

🔁 RETURN AND EXCHANGE POLICY

❤️ Our Goal

At Naturally.bg, we carefully select every product with a focus on quality, taste and origin.
Our goal is not simply to sell, but to provide a pleasant and secure experience with every order.

📦 When Can You Return a Product?

You may return a product when:

• it was delivered with a defect or damage
• the wrong product was sent
• there is an issue with the product that does not correspond to its description

⚠️ IMPORTANT (for food and beverages)

Due to the nature of our products (natural foods and beverages):

🚫 We do not accept returns of:

• opened products
• products with torn or damaged packaging
• products that have been used or consumed

👉 This is to ensure safety and quality for all customers.

📅 Return Period

You can submit a return request within:

👉 7 days of receiving your order

🚚 How to Return a Product

1. Fill out the return form on our website
2. Our team will contact you
3. You will receive instructions for the return
4. After inspection — replacement or refund

💰 Refunds

• The amount will be refunded after the product has been received and inspected
• The refund will be made using the same payment method (or as otherwise agreed)

📦 Shipping Costs

• If the error or defect is our responsibility → shipping costs are covered by us
• In case of a return without a valid reason → shipping costs are covered by the customer

🤝 Product Exchange

If you would like to exchange a product:

• for a different product
• or for the same product (if available)

we will assist you quickly and flexibly.

🧠 Our Approach

We believe in honest communication and practical solutions.

That is why we always aim to:

✔ resolve the issue quickly
✔ avoid unnecessary complications
✔ maintain our customers' trust

📩 Contact

For questions regarding returns or exchanges, you can contact us through the form on our website or at:

📞 0877 88 20 94